My Orders FAQs

What does my order status mean?

In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.
Please see the table below to learn what options are available to you at each stage of your order.

My Order Status Is: That Means: Right Now I Can:
Open Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order.

--Complete payment
--Edit order
--Delete this order

Processing Payment Received We’ve received your payment and are beginning verification to ensure payment security.

--Check order progress
--Resolve a payment issue
--Cancel this order*
--Request a change of shipping address

Payment Confirmed Your payment has just been confirmed and we will begin processing your order immediately.
Packaging

Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.

Processing time is displayed on the product detail page.

Made-To-Order Apparel: Processing time is simply the Tailoring time displayed on the product detail page.

Items marked “Ships in 24hrs”: Processing time is guaranteed to be shorter than 24 hours.

--Check order progress
--Request a change of shipping address
--Resolve a payment issue
--Inquire about customs duties
--Cancel this order*

Shipped Everything in your order has been packaged and sent to the shipping address you provided. --Resolve a payment issue
--Request a return or refund
--Report missing or wrong products
--Inquire about customs duties
Cancelled This order has been cancelled. --Resolve a payment issue (for refunds)

How do I check my order status?

VeryPopularShoes has a very easy way for users to keep track of their account.
1. Sign into your account and click on My Orders at the top left of the page.
2. You will then be able to view all your orders and their current status.

How can I cancel my order?

The majority of our products can be cancelled up until they are shipped for a full refund. If your order status is Open, you can easily Contact us to cancel your order. If your order status is Processing, you can submit a ticket to cancel your order. Once an order has been shipped, it can no longer be cancelled.

When will I receive my order?

All of our items require processing time before they ship. Processing time for most items is displayed on the item's product detail page. Shipping time varies based on the shipping method you chose at checkout. See the chart below for our different shipping options:

Shipping Time (Business Days)
Expedited international shipping service Economic international postal
3-7 days 10-20 days

You can go to My Orders and click on the order you need help with to check the current status of your order and view the estimated shipping date.

How do I contact Customer Service about my order?

My Orders is VeryPopularShoes.com’s convenient process for communicating with you about each order placed with us. Once you’re logged in, Open the Order Details page and click the Order Number. Find the "Communication" link and click, click "New post" to write your problem or question.

What if I have a question before placing an order?

If you have any problems, comments, or suggestions before placing an order, please contact our customer service representatives. Link: Contact us

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