International Shipping & Delivery FAQs

How can I track my package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Just click on the link and it will take you to UPS, FedEx or other website, depending on who shipped your package. From there you can use the tracking code to track your package. You can also track your order in Orders details.

How do I calculate shipping costs?

You can estimate your shipping costs at any time by clicking on the shopping cart and then going to "Estimate Shipping Costs". We'll give you an estimate of how much it will cost for each of our different shipping methods. Please note, this is only an estimate and actual shipping costs will be calculated at checkout.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

Do you ship to PO Boxes or APO/FPO military addresses?

Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses addresses so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.

Why was I asked for a "CPF" number? (Brazilian customers)

Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their “CPF” number on invoices and companies are required to include a “CNPJ” number.
Therefore, if you want us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number so your package can smoothly clear Customs.

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